Shipping policy

Shipping Costs & Quotes

For shipping quotes, please create an account and proceed through the checkout process on our website. Before submitting an order or providing billing information, the website will display all available shipping methods & costs.

All import duties, taxes, and brokerage fees are to be paid by the recipient and are not included in the shipping or product cost. We do not accommodate requests to falsify customs or tax documents.

Shipping Methods

Located at 1219 Carleton Street, Berkeley, California 94702,United States, most orders are ready for shipment within 6-48 hours if all products are in stock. Our daily shipping cutoff time is 3 pm CST. Orders placed after this cutoff often ship the following business day.

Shipping Providers

  • UPS/FedEx/DHL: Offers guaranteed transit times for Express services. Refunds for shipping costs apply if Express services are late.
  • Canada Post: Offers estimated transit times but no guaranteed delivery dates. Refunds for late deliveries are not applicable.

Tracking & Lost Shipments

  • No Updates at All: Carriers may not scan labels immediately. Updates may appear online after initial delays.
  • Stopped Updating: Contact the carrier with your tracking number to initiate a trace for the package.

Missing/Wrong Parts

Our shipment accuracy is 99.9%, thanks to our advanced warehouse management system. Notify us within 30 days of delivery for assistance with missing or wrong parts.

Overview

Upon placing your order, you will receive an email confirmation containing your order details. This email serves as your receipt and can be printed for your records.

Shipping & Handling

Delivery Time = Processing time + Shipping time. Allow 6-48 hours for order processing.Our daily shipping cutoff time is 3pm CST. Order placed after this cutoff will often ship the following business day.

Shipping Times

Estimated shipping time to North America is 3-7 business days after leaving our factory.

Shipping Rates

  • North America: Standard shipping cost is free.

Where Our Items Are Made

Products are primarily produced in the USA. In case of overload, orders may be processed in other countries without compromising quality.

If you have any questions or comments, please do not hesitate to contact us through:

Address: 1219 Carleton Street, Berkeley, California 94702,United States
Phone: +1(949)690-0209
Email: [email protected]